Tony Mirabelli’s main research question is the paragraph about the menu. His research question is “What is a menu and what does it mean to have a literate understanding of one?” The menu is different for customers and the staff that works at the restaurant, but is it the bridge that brings the understanding of customer and staff together. Not only does the staff have to understand everything on the menu, but they must know what substitutes customers can make and know many different techniques to prepare the same food item. Mirabelli went around being a waiter at the restaurant so he could have quality interaction with the customers and the staff at the restaurant. Mirabelli collected filed notes like interviews with customers and interaction between customers and employees. I feel that Mirabelli discovered that a menu isn’t just something to read and know, but it is a person to person literacy that satisfies customer and staff interactions. Communication is key when surviving in the food industry.
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